Patient Resources

Important information for patients and families: your rights, responsibilities, and official hand hygiene guidelines.

Patients' Rights Charter

We support patient-centered care. Every person using our services should feel respected, informed, and safe.

Respect. Dignity. Choice.

Your Rights

  • A healthy and safe environment.
  • Participation in decisions about your own care.
  • Access to healthcare services, including emergency care.
  • Knowledge of available health insurance or medical aid options.
  • Choice of health services and provider.
  • Confidentiality and privacy of your health information.
  • Informed consent before treatment and procedures.
  • The right to refuse treatment.
  • The right to request a second opinion.
  • Continuity of care and clear referrals when needed.
  • The right to lodge a complaint and receive feedback.

Your Responsibilities

  • Respect the rights of other patients and healthcare workers.
  • Follow agreed treatment and rehabilitation plans.
  • Ask questions if anything is unclear.
  • Take care of healthcare records and medication instructions.
  • Keep appointments, or notify the practice if you need to change them.
  • Provide accurate medical information for safe treatment.

How to Wash Your Hands

Clean hands help prevent infection. Follow the standard clinical sequence step-by-step to maintain proper clinical field safety.

• Wash visibly soiled hands with soap and water, otherwise use an alcohol-based hand rub.

• Keep nails short and clean. Avoid artificial nails as they inhibit effective sanitation.

• Thoroughly rub all areas for at least 40-60 seconds.

Official reference diagram for washing hands step by step
Official reference diagram for the 5 moments of hand hygiene workflow

The 5 Moments for Hand Hygiene

Our clinic strictly complies with standard clinical point-of-care frameworks to minimize cross-contamination pathways within the immediate patient zone:

  1. 1Before touching a patient.
  2. 2Before doing a procedure.
  3. 3After exposure to body fluids.
  4. 4After touching a patient.
  5. 5After touching patient surroundings.